If something is wrong with a purchase or order, the right next step depends on the type of issue.
Downloaded product
If you cannot find or download a purchased file, first open Purchases and check the order details. If the file is still unavailable, contact Molahin Support and include the order number.
Beat license
If your beat license is missing or you cannot access it, check the purchase details and the Licensing section of the Help Center. If the issue continues, contact Molahin Support.
Service order
If your issue relates to an active service order, review the order details and communicate through the available Molahin order or messaging tools when appropriate.
Payment or order status
If a payment was charged but the order does not appear correctly, or the order status looks incorrect, contact Molahin Support with the order or payment details.
Refund request
Refund eligibility depends on the type of product or service and the circumstances of the order. Review the Return & Refund Policy before submitting a request.