1. Overview
This Return & Refund Policy applies to all purchases made on Molahin. As a digital marketplace, Molahin primarily offers digital products (e.g., beats, audio files) and digital services (e.g., mixing, mastering).
By making a purchase on the platform, users agree to the terms outlined below.
2. Digital Products (Beats, Audio Files, Downloads)
2.1 No Returns After Delivery
Due to the nature of digital products, all sales are final once the product has been delivered or accessed.
Once a digital file has been:
- downloaded, or
- accessed through the platform
it is considered used and non-returnable.
2.2 Exceptions (Eligible for Refund)
A refund may be granted only under the following conditions:
- The product was not delivered due to a technical issue
- The file is corrupted or unusable and cannot be replaced
- The product is materially different from its description
In such cases, users must contact support within 7 days of purchase.
3. Digital Services (e.g., Mixing, Mastering)
3.1 Before Work Begins
Users may request a full refund if:
- the seller has not yet started the service
3.2 After Work Has Started
If work has already begun:
- Refunds are not guaranteed
- Partial refunds may be issued depending on the progress of the work
- Disputes will be reviewed by Molahin support
3.3 Completed Services
Once a service has been:
- delivered, and
- approved or accepted
it is considered final and non-refundable.
4. Return Process
To request a refund, users must:
- Contact support via the platform
- Provide:
- Order ID
- Description of the issue
- Supporting evidence (if applicable)
All requests are reviewed within a reasonable timeframe.
5. Refund Method
Approved refunds will be processed using the original payment method, where possible.
If this is not possible, refunds may be issued as:
- platform credit, or
- an alternative payment method
6. Refund Processing Time
Once approved:
- Refunds are typically processed within 5–10 business days
- Processing times may vary depending on the payment provider
7. Non-Returnable Items
The following are non-returnable and non-refundable:
- Downloaded digital products
- Completed services
- Custom or personalized services
- Gift cards or promotional credits
8. Abuse & Fraud Prevention
Molahin reserves the right to:
- deny refund requests in cases of abuse
- suspend accounts involved in fraudulent activity
9. Contact
For any refund-related inquiries, users can contact support through the platform.
10. Policy Updates
Molahin reserves the right to update this policy at any time. Changes will be effective upon posting.
Last updated: April 28, 2026